📋 Quick Navigation
Essential Checks
#1: Enable Data Roaming
This is the #1 reason eSIMs don't work! Without data roaming, most likely your eSIM won't connect.
How to enable:
iPhone: Settings → Cellular → [Your eSIM] → Toggle "Data Roaming" ON
Android: Settings → Connections → Mobile Networks → Toggle "Data Roaming" ON
#2: Select eSIM for Data
Ensure your eSIM is selected as the data line
iPhone: Settings → Cellular → Cellular Data → Select your eSIM
Android: Settings → Connections → SIM Card Manager → Select eSIM for Mobile Data
#3: Manually Select Network
Try manually selecting the carrier/network
iPhone: Settings → Cellular → [Your eSIM] → Network Selection → Choose carrier
Android: Settings → Connections → Mobile Networks → Network Operators → Select manually
Experiencing Slow Speeds?
Choose Network Manually (or Switch Back to Automatic)
This is the #1 issue! Manually selecting a network can improve speeds, or if you're already on manual, switching back to automatic may help.
📱 iPhone:
Settings → Cellular → [Your eSIM] → Network Selection → Turn OFF "Automatic" → Choose a carrier from the list.
To switch back to automatic, turn "Automatic" back ON.
🤖 Android:
Settings → Connections → Mobile Networks → Network Operators → Turn OFF "Choose automatically" → Select a network manually.
To switch back, turn "Choose automatically" back ON.
Other Common Issues:
- •Connected to 3G: Restart mobile data and try an area with better coverage
- •Daily limit reached: Check your plan - unlimited plans may have daily high-speed caps
- •Poor coverage: Try different locations, move near windows, or go outside
Configure APN Settings
If Step 1 didn't help, configure your APN (Access Point Name) manually. Your APN is on your success page (e.g., xdata or internet).
For iPhone
- Settings → Cellular → Select your eSIM
- Tap Cellular Data Network
- Scroll down and tap Reset Settings (⚠️ important!)
- Under Cellular Data, enter APN (e.g., xdata)
- Leave Username and Password blank
- Toggle Airplane Mode on/off, wait 60 seconds
For Android
Samsung:
- Settings → Connections → Mobile networks → Access Point Names
- Tap ⋮ → Reset to default
- Tap + to add APN, Name: "eSIM.dog", APN: xdata or internet
- Save, select, restart device
Google Pixel:
- Settings → Network & Internet → SIMs → Select eSIM
- Access Point Names → ⋮ → Reset to default
- Tap + to add APN with Name: "eSIM.dog", APN: xdata
- Save, select, restart
Additional Checks
#1: Try Different Network Bands
Manually select 3G/LTE/5G if supported
iPhone: Settings → Cellular → Cellular Data Options → Voice & Data → Try LTE or 5G Auto
Android: Settings → Connections → Mobile Networks → Preferred Network Type → Try 3G/LTE/5G
#2: Try Airplane Mode
Toggle on for 10 seconds, then off. Wait 60 seconds
iPhone: Control Center → Tap Airplane Mode → Wait 10 seconds → Tap again to turn off → Wait 60 seconds
Android: Quick Settings → Tap Airplane Mode → Wait 10 seconds → Tap again to turn off → Wait 60 seconds
#3: Restart Device
Turn off completely, wait 30 seconds, turn back on
#4: Check Signal
Ensure you see signal bars. Try different locations
Quick Troubleshooting Checklist
Before contacting support, please verify:
💡 Additional Tips
- •Always toggle Airplane Mode after APN changes
- •Check signal bars for your eSIM
- •Wait 2-5 minutes for network registration
- •Try different locations for better signal
- •Disable other eSIMs temporarily
- •Try manual network selection in settings
Still Not Working?
When contacting support, include a screenshot of your network settings, steps you've tried, your device model (and OS version ideally), and whether you see signal bars.
Contact Support