Privacy Policy 📄
Privacy Policy
Introduction
Welcome to eSIM.dog. We are committed to protecting your privacy and being transparent about how we collect, use, and share your information. This Privacy Policy explains our practices regarding your personal data when you use our services.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: hello@esim.dog
Information We Collect
Personal Information You Provide
- Contact Information: Email address, name
- Billing Information: Billing address (processed securely through Stripe)
- Service Usage: eSIM usage data, phone number usage, VPN account information (and no usage data or connection logs)
Information Collected Automatically
- Device Information: Browser type, device type, operating system
- Usage Information: Pages visited, time spent on site, features used
- Location Information: Country/region based on IP address
- Cookies and Tracking: We use cookies and similar technologies for analytics and site functionality
How We Use Your Information
We use your information for the following purposes:
- Service Delivery: To provide eSIM data plans, phone numbers, and VPN services
- Payment Processing: To process your payments securely through Stripe
- Customer Support: To respond to your inquiries and provide assistance
- Analytics: To understand how our services are used and improve them
- Marketing Communications: To send you promotional emails, deals, and travel tips
- Legal Compliance: To comply with applicable laws and regulations
Email Communications
By providing your email address, you consent to receive promotional communications from eSIM.dog. This includes marketing emails, special offers, travel tips, and product updates.
You can unsubscribe from promotional emails at any time by clicking the "unsubscribe" link at the bottom of any email. Please note that even if you opt out of promotional emails, we may still send you transactional emails related to your purchases and account.
How We Share Your Information
We share your information with the following third parties:
- Stripe: Payment processing (see Stripe Privacy Policy)
- Telecommunications Service Providers: To provision eSIM data plans and phone numbers
- PostHog: Analytics and product insights
- Google Analytics: Website analytics (via Google Tag Manager)
- Affiliate tracking provider: Affiliate attribution for consented referrals. We share a pseudonymous identifier and eligible purchase/refund information with this provider, but not your email address.
- Email Delivery Services: For sending promotional and transactional emails
- VPN Service Providers: To provision VPN accounts and manage connections
We do not sell your personal information to third parties. We may share information when required by law or to protect our rights and safety.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience and analyze site usage. These include:
- Essential Cookies: Required for site functionality
- Analytics Cookies: PostHog, Google Analytics for understanding site usage
- Marketing Cookies: Google Tag Manager for various scripts and third-party advertising
- Affiliate Cookies: Only after you explicitly consent, our affiliate tracking provider uses
_fprom_refand_fprom_tidto attribute affiliate referrals. These cookies have a lifetime of up to 30 days.
You can control cookie preferences through our cookie consent banner. Most browsers also allow you to refuse cookies through their settings.
Data Security
We take data security seriously and implement appropriate technical and organizational measures to protect your personal information. This includes:
- AES-256 encryption for sensitive data (such as VPN passwords)
- Secure HTTPS connections for all data transmission
- Row-level security policies in our database
- PCI-DSS compliant payment processing through Stripe
- Regular security reviews and updates
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specifically:
- Account Data: Retained while you have an active subscription or service
- Transaction Records: Retained for 7 years for tax and accounting purposes
- Email Lists: Retained until you unsubscribe
- Analytics Data: Typically retained for 2 years
Your Privacy Rights
For All Users
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Unsubscribe: Opt out of promotional emails
Additional Rights for California Residents (CCPA/CPRA)
- Right to know what personal information is collected
- Right to know if personal information is sold or shared
- Right to opt-out of the sale/sharing of personal information
- Right to non-discrimination for exercising your rights
Additional Rights for EU Residents (GDPR)
- Right to data portability (receive your data in a machine-readable format)
- Right to restrict processing
- Right to object to processing based on legitimate interests
- Right to lodge a complaint with a supervisory authority
To exercise any of these rights, please contact us at hello@esim.dog
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including using service providers that comply with applicable data protection frameworks.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We reserve the right to make changes at our discretion. Continued use of our services after changes are made constitutes acceptance of the updated policy.
Do Not Sell or Share My Personal Information
We do not sell your personal information as defined by the California Consumer Privacy Act (CCPA). We share information with service providers as described in this policy to deliver our services. If you have concerns about data sharing, please contact us at hello@esim.dog